High usage seven days a week will occasionally lead to a mechanical problem with equipment.
That is why at Life Fitness we have a team of customer support advisors who can help to solve the problem over the phone or can pass on information to one of over 30 regionally based technicians who can ensure they have the correct diagnosis, information and parts to repair equipment first time.
Life Fitness strives to offer a maximum 48-hour target response time. Our fully trained technicians carry a large stock of key spare parts, meaning we achieve a high first time fix rate.
We also offer a range of extended service contracts in order to maintain your equipment to the highest operating standard and minimise expensive downtime. Life Fitness supports the best products with the UK’s most reliable and cost-effective customer support service. You can choose from a wide range of customised service contracts and Life Fitness can help you customise your own personal agreement to meet your needs and budget.
Life Service Customised Premier Service Contract
- One service visit per year
- Call-out response within two working days
- No labour charges for breakdown call-outs
- Free replacement parts*
Life Service Customised Classic Service Contract
- One service visit per year
- Call-out response within two working days
- No labour charges for breakdown call-outs
- 20% discount on replacement parts
We have designed our services around your needs so you can rely on our service technicians and our customer support team to:
- Keep your Life Fitness equipment at the highest operating standard
- Minimise expensive “downtime”
- Give you the confidence to plan your operating costs more accurately
- Schedule preventative maintenance of your equipment
- Provide guaranteed response times
*Excludes machine covers, upholstered pads, cycle seats and pedal straps
